Shipping policy

Shipping Policy
Last updated: 27 march 2025

Thank you for shopping at The Fish Bowl. We are committed to delivering your aquatic supplies safely and efficiently. Please read below for details on our shipping process within South Africa.

Shipping Options & Delivery Times

We offer delivery across South Africa. Orders are typically processed within 1–2 business days. Delivery times vary based on your location:

  • Major cities: 2–4 business days

  • Outlying or rural areas: 3–7 business days

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order.

  • Standard shipping: R150 for parcels under the value of R999

  • Free shipping: On orders over R1000

Shipping of Live Animals and Plants

We take extra care when shipping live aquatic animals and plants:

  • Live items are shipped Monday to Wednesday only

  • Overnight delivery is used where possible

  • A shipping surcharge may apply

  • Someone must be available to receive the parcel on the day of delivery

While we pack live items securely, we are not responsible for courier delays that may impact the health of live stock.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to follow the progress of your delivery.

Delivery Restrictions

  • We only ship within South Africa

  • We do not deliver to P.O. boxes. Please provide a valid physical address

  • Some remote areas may not be serviceable due to courier limitations

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: support@thefishbowl.co.za